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Customer service

Contact United

Reservations Center

Phone: 5627-0222
Fax:5533-1665
Toll-Free: 01800-003-0777
Hours of operation:
24 hours

From US and Canada (Spanish Desk) Toll-Free: 1800-426-5561
Fax: 1877-510-0598
Hours of operation:
24 hours

  
Mileage Plus

Phone: 5627-0222 option 2
Fax: 5514-1829
Hours of operation:
Monday to Friday 8:00am to 8:00 pm
Saturday from 8:00 am to 5:00 pm

From US and Canada (Spanish Desk) Toll-Free: 1800-426-5561 option 2
Fax: 1-888-432-2291
Hours of operation:
Monday to Friday 8:00am to 8:00 pm
Saturday from 8:00 am to 5:00 pm

 Address:
Hamburgo 213 Piso 9
Col Juárez, Delegación Cuauhtemoc, México DF CP 06600
Baggage Services Phone: 5802-8299 & 5802-8659
Fax: 5133-5897
Toll-Free: 01800-707-1100
Hours of operation:
8:00 am to 8:00 pm daily
e-mail: miriam.carranca@united.com		 Address:
Aeropuerto Intelernacional de la Ciudad México Benito Juárez, Terminal 1, 1er piso area F2 oficina F66
Cargo Services Phone: 5786-9740, 5786-9725, 5786-8441 & 5786-8440
Fax: 5786-8439
Hours of operation:
From 4:30 am to 10:30 pm daily
e-mail: lilia.moreno@united.com
 Address:
Aduana del aeropuerto internacional de la Ciudad de México Benito Juárez almacen 1 de Taasa
Customer Relations
(For past date travel only)		 e-mail: atencionclientes@united.com  
Internet Support Phone: 5724-8775 Option 4
Toll-Free: 01-800-003-0777. Please ask an agent to transfer your call to Internet Desk
Hours of operation: Monday to Friday from 9:00 am to 8:00 pm
e-mail: united.mexico@united.com		  
Local Office   Address:
Hamburgo 213 Piso 9
Col Juárez, Delegación Cuauhtemoc, México DF CP 06600
Refunds

Phone: 5724-8775 option 3
Fax: 5533-1665
Hours of operation:
Monday to Friday from 9:00 am to 1:00 pm and from 2:00 pm to 6:00pm
e-mail: refund-mexico@united.com

 Address:
Hamburgo 213 Piso 9
Col Juárez, Delegación Cuauhtemoc, México DF CP 06600
Sales Phone: 5208-8816 & 52088726
Fax: 5208-9014 Attn' Sales Department
Hours of operation: Monday to Friday from 9:00 am to 6:00 pm
e-mail: macbeth.paz@united.com &
emilio.vazquez@united.com		 Address:
Hamburgo 213 Piso 10
Col Juárez, Delegación Cuauhtemoc, México DF CP 06600
Ticket Office Phone: 5627-0222
Fax: 5724-8770
Hours of operation: Monday to Friday 9:00 am to 6:00pm
e-mail: mary.moreira@united.com		 Address:
Hamburgo 213 Piso 9
Col Juárez, Delegación Cuauhtemoc, México DF CP 06600
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