Making a reservation
Booking award travel
Fare and payment information
united.com.mx Low Fare Guarantee
Seat assignments
Special assistance
Making a reservation
What is a "guest" login? Can I still make a purchase without logging in?
If you do not have a MileagePlus® account, or if you have an account but have not created an online password and profile, you can use a guest login to make a purchase on united.com.mx.
We encourage you to join MileagePlus® and to create an online password and profile to make your future purchases on united.com.mx convenient and fast.
How many passengers can I include in one reservation?
You may include up to nine passengers in one reservation on united.com.mx. If you are traveling with additional passengers, just repeat the booking process and create a separate reservation. You may also book your travel by calling your local United reservations center.
Can I book flights for other people?
Yes. To make a reservation for someone other than yourself, enter their name(s) on the "Review" page, under "Passenger information." You may also include each passenger’s frequent flyer number and choose to have a copy of the itinerary emailed to up to four different email addresses.
How do I make a reservation for travel to more than one city?
If your travel will include multiple destinations and/or stopovers, select the "Multi-city" button or link when you are beginning your flight search. Note that the "one-way" and "multi-city" search options are not available when "Search by flexible dates" is selected. Select "Search by price" or "Search by schedule" to shop for one-way or multi-city itineraries.
You may include up to seven origin-and-destination pairs in your search.
If you would like to book an itinerary that includes multiple cities using MileagePlus® miles, you must call your local United Reservations.
How do I purchase a one-way ticket?
Begin a search for a one-way ticket at united.com.mx or on the flight search page.
Start your one-way search by filling in the flight search tool’s "from" and "to" fields with your origin and destination, then select the "One-way" radio button. Choose your travel dates and press "Search."
What if I know the specific flights I want to book?
You can search for your flight by schedule, price or flexible dates. To find a specific flight, enter the exact dates and times of your desired flight in the "Departing" and "Arriving" fields. When your search results are displayed, you may choose to sort by price, departure time, arrival time, total travel time or other options by selecting the radio buttons to the left of the search results.
Can I modify my search during the booking process?
Yes. If you wish to revise your search criteria after you have begun your flight search, look for the "Modify search" button on the left-hand side of the search results page. You will have the option to change origin and destination, travel dates and times, and more. If you need to edit additional search criteria, you may begin your search again.
Can I book other airlines on united.com.mx?
Yes. You may be able to book United, United Express® and Star Alliance® partner flights on united.com.mx.
Occasionally, you may see flights on airlines outside of the Star Alliance on united.com.mx.
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Booking award travel
How do I make a reservation using my MileagePlus® miles?
To make a reservation using your MileagePlus® miles, select the Redeem Miles link on the united.com.mx homepage and log in with your MileagePlus number and password. Input your desired travel dates, times, number of passengers and service class and select Search. Your search results will display with the miles needed to book your reservation. Please note that miles can be used to book flights on flights operated by United, United Express, U.S. Airways or Continental Airlines only.
If you would like to book a reservation using miles that includes multiple cities, please call your local United Reservations.
Please note that if you make your reservation over the phone or at an airport ticket counter, you will be charged a handling fee. The handling fee does not apply to 1K® and Global ServicesSM members, government or military fares, upgrade awards or reservations made on united.com.mx.
My award search didn’t return any results. What should I do?
If you see "No qualifying flights found" when you search for award tickets, this means that there are no flights available for the award type you chose (Saver or Standard) for that flight combination. It is also possible that the destination you chose is not available for booking online.
In order to maximize your search and obtain the results you are looking for, we recommend that you try one or all of the following:
- Choose a different time of day for your flight search
- Modify your travel dates
- Search for alternate airports close to your origin or destination
- Change the number of travelers
- If you are traveling with a large party, consider reducing the travelers on award tickets
- Try your search again at a later date. Award availability frequently changes within two months of your desired travel date.
Can I upgrade an award ticket?
No. Award tickets are not eligible for upgrades.
Do I earn miles for the distance I fly on an award ticket?
No. You do not accrue miles in your MileagePlus account for award tickets.
Are there fees associated with changing my award ticket reservation dates or destinations?
All changes to your ticketed award reservation must be made by calling United Reservations, or by visiting any United ticketing location. Service fees may apply for some changes.
Global ServicesSM and 1K® members are exempt from all award fees. Award tickets issued for other travelers using miles from a Global Services or 1K member’s account are also exempt from award fees.
Change and cancellation fee su
| Change |
Fees per transaction |
Change in city
(change in origin and/or destination) |
USD 150 |
Change in connection points — rerouting itinerary using a different connecting city
(This includes addition or removal of connection or stopover city, as well as changing a current connection city to a stopover city) |
USD 150 |
Cancellation (recredit of miles)
(Note: Only wholly unused tickets can be canceled) |
USD 150 |
| Flight change (same itinerary or origin/destination but different flight number) |
None |
| Date change (same itinerary and flights but for a different date) |
None |
Ticket validity: Award tickets are valid for one year from date of issue. Travel must be completed within one year of issue date. If an award ticket is reissued, the original issue date carries over to the new ticket.
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Fare and payment information
Does United have any emergency or compassion fares?
UnitedYes. United offers emergency and compassion fares for specific circumstances. You cannot obtain these fares on united.com.mx, please contact your local United reservations to book compassion or emergency fares.
What are fare rules?
Fare rules are the guidelines that apply to the tickets with which they are associated. The following list outlines the common items indicated in the fare rules:
- Reservation and ticketing requirements
- Minimum stay
- Maximum stay
- Day/Time restrictions
- Seasonal travel requirements
- Blackout dates
- Surcharges
- Penalties
How can I view the fare rules?
During your flights search, click "Fare rules" link on the search results page. Two or more fares may have been combined to price the flights in your search results. If more than one set of fare rules is displayed, the most restrictive of the fare rules will apply to the entire itinerary.
Will I be charged a fee if I make changes to my reservation after my purchase is complete?
Yes. If you purchased a ticket for international travel, you may be assessed change fees and any difference in fare cost if you change your reservation.
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united.com.mx Low Fare Guarantee
What is the united.com.mx Low fare guarantee?
If you purchased your travel at united.com.mx and you find a fare that is at least $10 USD less on another website by midnight on the same day as your purchase date, for the same travel dates, cabin and class of service, as well as the same flight numbers on United or United Express®, let us know. We will review your claim, and if it meets the Low Fare Guarantee requirements, we'll reissue your ticket, refund the fare difference and give you an electronic certificate for 10% off your next ticket purchase.
You must submit a claim form on the same day the ticket was purchased on united.com.mx. The itinerary must also originate in Japan and be on United or United Express flights only. Your purchase must have been made through the united.com.mx website and completed on or after September 1, 2010. The offer is not valid for flights operated by other airlines such as United-marketed Star Alliance-operated codeshare flights and Star Alliance-marketed United-operated flights.
For full details see terms and conditions.
How do I submit a claim for the Low fare guarantee?
Follow these steps to ensure that your claim is submitted properly:
- Ensure the fare is at least $10 USD less than the airfare you purchased on united.com.mx, and that the airfare is for the exact same flight, itinerary, cabin and class.
- Ensure you have the complete Web address (URL) and take a screenshot or print out the page of the other website where you found the lower fare.
- Fill out all required fields on the online claim form. The claim form must be submitted on the same day that the ticket was purchased on united.com.mx.
- Submit your screenshot of the page before the purchase confirmation from the website where you found the lower fare, after you have completed the claim form. A screenshot must be sent to our Low Fare Guarantee email address on the same day as the purchase, The Low Fare Guarantee email address will be supplied to you once the claim form is complete. When submitting your screenshot, please include your United confirmation number and your last name in the subject line.
What is a screenshot and how do I print one?
A screenshot captures the graphic image that appears on your monitor. To take a screenshot of the specific screen, just hit the "Print screen" button on the keyboard, open a document, select "File" and then "Paste." Be sure to save your screenshot to email to us. To print a specific screen, go to the Web page you want to print and select "File" and then "Print" from your browser toolbar.
Can I submit a claim for the Low Fare Guarantee by phone?
No. Low Fare Guarantee claims may only be submitted via the online claim form and cannot be processed through any other form or by calling United Reservations.
Once I submit my claim, how soon will United contact me?
A representative of United Airlines will contact you via email within 72 hours following your claim submission. The representative will advise of the status of your claim when you are contacted.
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Seat assignments
When can I select my seats?
1. While purchasing tickets
While purchasing your tickets through united.com.mx you can view a real-time seat map for United- and United Express-operated flights. Select View seat map on the flight search results page to view available seating on each flight. You can select your seats on your chosen flights on the Review page: Click Select seats and enter the remaining passenger information.
2. After purchasing tickets
To select seats after you have purchased tickets, log in to My Itineraries and select View/modify for the itinerary you wish to change. Click Seats to change your existing seat assignment. Select your preferred seat, then click Next flight to choose seats for other flights on your itinerary or Finished. Your new seat assignment will be saved.
3. At check-in
You may also select your seats through EasyCheck-in Online® within 24 hours of your flight.
4. On a partner carrier
To select seats on one of United's partner carriers, contact the operating carrier directly.
What happens to my seat assignment if there is a schedule change or an equipment change?
You will be re-accommodated in a similar seat when possible.
A specific seat on my flight was available when I viewed the seat map, but I cannot select it on the review page — why?
A seat may be available when you are viewing the seat map, however, it is possible that another customer selected the seat during the booking process.
I have confirmed my flights, but I am unable to select my seats — why?
If you are unable to select your seat at the time of your booking, you may obtain your seat assignment upon check-in for your flight.
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Special assistance
Can I request special assistance when making my reservation on united.com.mx?
Yes. When you enter your booking information on the flight search review page, you can specify special requests in the Passenger(s) Information section. We recommend that you view our Customers with Special Needs section for more information.
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