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Kennels
You and United® must follow USDA regulations on the size of your pet's kennel. The kennel must be sturdy, properly ventilated, and large enough for your pet to stand, lie down, and turn around freely. The kennel must close securely with a mechanism that requires no special tools to operate. Prescribed kennels are available at most airlines for a fee. When in doubt, check with United, because the USDA assigns full responsibility for accepting the proper kennel to the airline.

Kennel requirements
Your pet's kennel must:

  • Contain only one of the following combinations:
    • 1 dog or cat
    • 2 puppies or kittens (minimum 8 weeks old/maximum 6 months old)
    • 2 household birds (canaries/finches/parakeets only)
    • 2 rabbits/hamsters or guinea pigs
  • Display "LIVE ANIMAL" labels with letters at least one inch high; labels must appear on top and on at least one side (labels are available at check-in)
  • Certify with a signature the last time (within four hours before bringing your pet to the airport) that your pet was offered food and water
  • Indicate your name and address
  • Indicate the top with arrows or "This End Up" marking (labels available at check-in)
  • Include food and water dishes (both empty) secured inside the kennel and accessible from outside
  • Contain absorbent material or bedding, such as newspaper
  • Show a food and water schedule

Kennel checklist

  • Kennel construction meets acceptable requirements (no wheels, no wire kennels, no collapsible kennels, leakproof bottom and absorbent material). There must be a one-inch spacer bar around the kennel.
  • Hardware (bolts/screws) complete and assembled
  • Door lockable and secure
  • Kennel size allows freedom of movement for your pet to stand, lie down and turn around freely
  • Ventilation standards: domestic three sides, international four sides (includes door)
  • Health certificate
  • Correct labeling (live animal and directional up arrows)
  • Water/feed dishes (two dishes or divided dish)
  • Feeding and watering certification completed

Kennel types
On all travel, United will only accept kennels secured with nuts and bolts. Kennels secured via other methods, such as twist locks or snap locks, are not acceptable.

 
Acceptable
Not Acceptable Not Acceptable
Nuts/bolts

Twist Lock
Snap Lock
 

 

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