United’s commitment:
We will give our customers, whether at the airport, onboard an aircraft, or elsewhere with computer or telephone access, the best available information regarding known delays and cancellations in a timely manner.

What this means for you:
Because we know that timely and accurate communication regarding travel interruptions is of utmost importance, we make every reasonable effort to provide customers and employees with the most accurate, up-to-date flight information as quickly and frequently as possible. This information is immediately linked to automated systems and reservations agents in order to deliver information as quickly as possible in the event of delays or cancellations.

• As soon as we become aware of a service interruption, we will relay information to affected customers, and we will work proactively to help them reach their intended destinations.
• If we become aware of a delay or cancellation United staff will clearly relay all known information to customers in the boarding gate area in a timely manner and provide updated information as it becomes available.
• United will provide proactive electronic notification of known flight cancellations up to 24 hours in advance. For changes to a scheduled departure time of greater than 15 minutes, notice will be given beginning three hours in advance of the original departure time to customers who are enrolled in EasyUpdate. Additionally, if United has a customer's contact information, we will send an e-mail or call to inform of a cancellation or rebooking.
• Customers can retrieve their revised itineraries online. They can also secure alternative flight arrangements using united.com or Easy Check-in kiosks located at many airports.
• We recognize that many of our customers do not have electronic access, or prefer to speak with someone in person when their travel plans change unexpectedly. For these individuals, we ensure that our gate agents, reservations agents and other appropriate personnel at the airport have the necessary information to provide assistance.
• Given that customers may choose to leave the gate area once a delayed departure time is announced, it is our policy that a delayed flight will not leave the gate prior to the revised departure time, even if an earlier departure is possible. However, if all customers who are checked in for the delayed flight are onboard the aircraft, an earlier departure may be considered.
• We will explain in clear, concise terms the reason(s) for the delay or cancellation
• In the event of a canceled flight, customers can search for alternative flights and receive new boarding passes through united.com, at airport check-in kiosks or via a United representative.

Helpful suggestions:
By enrolling in EasyUpdate, you can receive travel updates via your cell phone, e-mail, pager or PDA. You can enroll in the program by clicking on EasyUpdate.

Prior to your trip, you can visit our Services & information page on united.com for up-to-the-minute flight and travel information.

When making your reservations, providing United with your contact information (phone numbers and/or e-mail address) can help us reach you in the event that a delay or cancellation becomes apparent before you leave for the airport or while you are in transit. Simply enter the information when making a reservation online at united.com, or give it to your United reservations agent.

Should a flight become delayed or cancelled, United works automatically to reaccommodate customers. If you miss your connection due to a delayed flight, or if your flight is cancelled, you may visit an EasyCheck-In kiosk at many airports and retrieve a new boarding pass for your revised itinerary.