United’s commitment:
When our customers have questions or complaints, we will respond with the required information within 30 days in a professional, courteous manner that reflects the high value we place on each customer.

What this means for you:
Our Customer Relations representatives have one goal: to acknowledge customer questions and complaints and provide prompt resolution.

• Contact United Reservations with your questions or complaints. We will follow up within 30 days and provide an answer, resolution or information about next steps in the resolution process.

Helpful suggestions:
If you have a concern with a planned trip, please contact United Reservations or call the number on the back of your Mileage Plus card.

Customer Relations can assist you with post-travel concerns. If possible, please have your flight number and date(s) of travel handy when you contact us.